stellanex

Privacy Policy

Last updated: 15th January 2026

Data Controller Information

This privacy policy explains how Stellanex B.V. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller: Stellanex B.V.
Address: Schoolstraat 21, 3015 ML Rotterdam, Netherlands
Registration Number: KvK97643128
Email: privacy@stellanex.pro
Phone: +31 101351447

Data Collection

The data we collect depends on how you interact with our website and services. We may collect the following types of personal information:

  • Contact Information: When you fill out our contact form or communicate with us, we collect your name, email address, phone number, and institution name.
  • Communication Data: We collect any information you provide when you contact us, including the content of your messages and correspondence.
  • Technical Data: We automatically collect information about your device and browsing behaviour, including IP address, browser type, operating system, and pages visited.
  • Cookie Data: We use cookies and similar technologies to collect information about your preferences and website usage patterns.

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, or your consent. Specifically, we use your information to:

  • Respond to your enquiries and provide customer support
  • Provide and improve our digital certification management services
  • Send you service-related communications and updates
  • Analyse website usage to improve our services and user experience
  • Comply with legal obligations and protect our legitimate business interests
  • Send marketing communications (only with your explicit consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: For marketing communications and non-essential cookies
  • Contractual Necessity: To provide our services and fulfil our obligations
  • Legitimate Interests: To improve our services, ensure security, and conduct business operations
  • Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist us in operating our website and providing services
  • When required by law or to protect our legal rights
  • In connection with a business transfer or merger
  • With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Generally, we retain contact form submissions for up to 3 years, technical data for up to 2 years, and marketing consent records for up to 7 years. When we no longer need your personal data, we will securely delete or anonymise it.

Your Rights

Under GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Request transfer of your data to another service provider
  • Right to Object: Object to processing based on legitimate interests or for marketing purposes
  • Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms under GDPR.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at privacy@stellanex.pro.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Privacy Officer: Stellanex B.V.
Email: privacy@stellanex.pro
Phone: +31 101351447
Address: Schoolstraat 21, 3015 ML Rotterdam, Netherlands

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.